If you are not completely satisfied with your purchase, you may return it and we will refund your money (less shipping and handling). In order to receive the full refund, you must return your product within the product's specified return period (listed below, starting from the date of purchase). You must also provide proof of the purchase by providing an invoice or receipt that specifically lists the date of purchase. To qualify for the money back guarantee the product must be purchased on-line at www.Silkn.com or by any other method from HomeSkinovations Inc. If you purchased your device from anywhere other than Home Skinovations Inc. you must contact them for details regarding their return policy.
Please find your product below to see the money back guarantee time period:
FaceFX- 30-day money back guarantee
ReVit- 30-day money back guarantee
SonicCleanPlus- 30-day money back guarantee
Blue- 30-day money back guarantee
Swirl- 30-day money back guarantee
Pedi- 30-day money back guarantee
DermBeaute- 30-day money back guarantee
Flash&Go- 60-day money back guarantee
Flash&Go Luxx- 60-day money back guarantee
SensEpil- 60-day money back guarantee
SensEpilXL 65K- 60-day money back guarantee
SensEpil Pro 65k- 60-day money back guarantee
Skin Care Products and Cartridges
Other Silk'n skin care and cartridge products are consumable and are therefore considered non-refundable.
Should you refuse to accept delivery of your Silk’n device at the time of its arrival, you will receive your credit minus any shipping costs incurred by Home Skinovations plus a 20% handling charge. Once we receive the unit and it is examined and approved by our returns department, we will credit your account.
Purchase orders are processed same day, making it possible to get customers their Silk’n as soon as possible. Should you decide to cancel your order, you must do so immediately. We will do our best to cancel the order before it ships, but we cannot guarantee that we can cancel an order once it is placed. To do this you must call our Customer Service Department at 1-877-DO-SILKN (367-4556). Please do NOT email cancellation requests. You are responsible for any shipping charges incurred if your order ships, as well as an additional 20% cancellation fee.
If you purchased your Silk’n from Home Skinovations Inc. and you would like to return it, contact our Customer Service Department at 1-877-DO-SILKN (367-4556) for your Return Authorization Number. If you purchased your Silk’n from anywhere other than Home Skinovations Inc. you must contact them for their return policy. Home Skinovations Inc. cannot accept returns for products purchased elsewhere.
Your returned product must have a Home Skinovations Inc. Return Authorization Number. A return will not be accepted without prior authorization. Returns must be received within 30 days of the date the return authorization was issued, or a 20% handling charge will be charged.
To ensure that the device arrives safely and undamaged, please pack it in the original packaging and remember to include all accessories or parts and pieces in order to receive the full refund. It is suggested that you insure your shipment because damage during shipment to the retailer or to Home Skinovations is not covered by this guarantee. You may also want to ship the product using a tracking method so that you can ensure that we receive the device.
Please allow up to 10 business days for your return to be inspected and for accounting to issue your credit.
If you have purchased your Silk’n through a source other than Home Skinovations Inc., you must coordinate the return with that source and according to their product return policy. Some distributors have their own return policy. Please make sure to review the source's return policy before making your purchase decision.
FDA Clearance BREAKING NEWS
Now Food and Drug Administration (FDA) cleared for PERMANENT HAIR REDUCTION. Silk’n, the leader for personal light-based hair removal, is proud to assure you that our family of products is cleared by the United States Food and Drug Administration (FDA) as of March 19, 2008.
This accumulates to over 3 years of continued consumer satisfaction in product performance and clinical efficacy. All consumers should double check that any hair removal device they are using has received FDA clearance. Silk'n highly cautions against purchasing a device without appropriate approvals.
The efficacy and safety was tested in a multi-center clinical study involving four internationally acclaimed medical centers in North America and Israel. The Silk'n family includes the Silk'n Blue, SensEpil and Flash&Go Luxx. The Silk'n products are approved for use in many other areas of the world including Canada, Australia, Asia and Europe.