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Warranty Policy

Warranty is applied to customers who purchased from authorized dealers in Canada and the USA only.

What Does This Warranty Cover?

Subject to the terms and conditions of this warranty, Home Skinovations Inc. warrants that it will repair or replace the Silk’n Device that accompanies this warranty (the “Device”) to the extent that the Device exhibits material defects in materials or workmanship caused by Home Skinovations Inc.

Who Is Entitled To The Protections Of This Warranty?

Only you, the original purchaser of the Device is entitled to the protections of this warranty if you purchased your Silk’n from www.silkn.com or one of our authorized dealers. Home Skinovations Inc. may require that you prove that you are the original purchaser of the Device by having you provide your invoice or receipt from the purchase of the Device.

How Long Does The Coverage Last?

This warranty covers claims filed with Home Skinovations Inc. within one (1) year from the date of the original purchase of the Device. Claims filed after one (1) year from the date of purchase of the Device by you are not covered. Home Skinovations Inc. may require that you prove the date you purchased the Device by providing an invoice or receipt that specifically lists the date of purchase of the Device. Claims in respect of a repaired or replaced device must be filed with Home Skinovations Inc. within the later of (a) one (1) year from the date of purchase of the original Device by you or (b) ninety (90) days from the date that the Home Skinovations Inc. service center ships the repaired or replaced Device back to you.

How Do You Get Warranty Service?

In order to obtain warranty service on the Device, go to the customer service section of www.silkn.com or call the most up to date customer service telephone number (currently 877-367-4556) for assistance. You must obtain a Return Goods Authorization (RGA) number and an RGA form which will be sent to you before shipping the Device to Home Skinovations Inc.

You must also comply with Home Skinovations Inc.’s instructions concerning shipment and the materials that must accompany the Device (such as a copy of the invoice that proves your status as the original purchaser and the date of purchase and the completed RGA form). It is suggested that for your protection you insure your shipment to Home Skinovations Inc. because damage during shipment to Home Skinovations Inc. is not covered by this warranty. It is also suggested that you ship the Device using a tracking method so that you can ensure that Home Skinovations Inc. has received the Device.

Shipping Charges

You are required to pay for packaging and shipping of the Device to the applicable Home Skinovations Inc. service center. Home Skinovations Inc. will pay for packaging and shipping of the Device back to you; however if upon receipt, inspection and testing of the Device by Home Skinovations Inc., Home Skinovations Inc. determines that the Device does not exhibit material defects in materials or workmanship, you will be required to pay for return packaging and shipping back to you.

What Does This Warranty Not Cover?

WARRANTY DISCLAIMER. THE EXPRESS WARRANTY SET FORTH IN THIS DOCUMENT IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECT OF THE DEVICE.

Limitations

IN NO EVENT SHALL HOME SKINOVATIONS INC. BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE OR CHARGES FOR SUBSTITUTE EQUIPMENT) REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED EVEN IF HOME SKINOVATIONS INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT THE REMEDIES SET FORTH IN THIS WARRANTY ARE HELD TO FAIL OF THEIR ESSENTIAL PURPOSE OR IF HOME SKINOVATIONS INC. IS HELD TO BE LIABLE FOR DAMAGES ON THE BASIS OF ANY LEGAL THEORY, IN NO EVENT SHALL HOME SKINOVATIONS INC.’S LIABILITY FOR DAMAGES EXCEED THE WHOLESALE PRICE OF A SINGLE UNIT OF THE DEVICE AS OF THE DATE THAT THE CAUSE OF ACTION ACCRUES. YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE OR MISUSE OF, OR INABILITY TO USE, THE DEVICE EXCEPT TO THE EXTENT CAUSED DIRECTLY BY THE NEGLIGENCE OF HOME SKINOVATIONS INC.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU.

  • Read the enclosed instructions carefully.