Silkn.com Return and Cancellation Policy
If you are not completely satisfied with your purchase, you may return it and we will refund your money (less shipping and handling). In order to receive the full refund, you must:
Return your product within the product's specified return period (listed below, starting from the date of purchase).
Provide proof of the purchase by providing an invoice or receipt that specifically lists the date of purchase. Example: a confirmation email
Ensure that the device arrives safely and undamaged. Please pack the item in the original packaging and remember to include all accessories or parts and pieces. It is suggested that you insure your shipment because damage during shipment to the retailer or to Home Skinovations is not covered by this guarantee. You may also want to ship the product using a tracking method so that you can ensure that we receive the device.
The 30 Day Money Back Guarantee applies to The Silk'n FaceFX, ReVit, and Blue
Silk'n provides all customers with a "30 day money back guarantee" for any Silk'n FaceFX, ReVit, or Blue device purchased online at www.Silkn.com or by any other method from HomeSkinovations Inc.
The 60 Day Money Back Guarantee applies to The Silk'n Flash&Go, Flash&Go Luxx, Flash&Go Compact, Flash&Go Express, SensEpil, Silk’n Pro, SensEpilXL, and Silhouette
Silk'n provides all customers with a "60 day money back guarantee" for any Silk'n Flash&Go, Flash&Go Luxx, Flash&Go Express, Flash&Go Compact, SensEpil, Pro, SensEpil XL and Silhouette device purchased online at www.Silkn.com or by any other method from HomeSkinovations Inc.
Skin Care Products and Cartridges
Other Silk'n skin care and cartridge products are consumable and are therefore considered non-refundable.
Battery Operated Skin Care Products
For the following battery operated skin care devices: Swirl, Pedi and DermBeaute – Silk'n provides all customers with a "30 day money back guarantee" when purchased on-line at www.Silkn.com or by any other method from HomeSkinovations Inc.
Should you refuse to accept delivery of your Silk’n device at the time of its arrival, you will receive your credit minus any shipping costs incurred by Home Skinovations plus a 20% handling charge. Once we receive the unit and it is examined and approved by our returns department, we will credit your account.
Purchase orders are processed same day, making it possible to get customers their Silk’n as soon as possible. Should you decide to cancel your order, you must do so immediately. We will do our best to cancel the order before it ships, but we cannot guarantee that we can cancel an order once it is placed. To do this you must call our Customer Service Department at 1-877-DO-SILKN (367-4556).
Please do NOT email cancellation requests. You are responsible for any shipping charges incurred if your order ships, as well as an additional 20% cancellation fee.
If you purchased your Silk’n from Home Skinovations Inc. and you would like to return it, contact our Customer Service Department at 1-877-DO-SILKN (367-4556) for your Return Authorization Number. If you purchased your Silk’n from anywhere other than Home Skinovations Inc. you must contact them for their return policy. Home Skinovations Inc. cannot accept returns for products purchased elsewhere.
Your returned product must have a Home Skinovations Inc. Return Authorization Number. A return will not be accepted without prior authorization. Returns must be received within 30 days of the date the return authorization was issued, or a 20% handling charge will be charged.
In order to avoid damage in shipment, please make sure that the product is carefully packaged (its original packaging materials are best). To receive a full credit, please clean your product before returning it to Home Skinovations Inc. Units returned in damaged condition may receive partial credit at the discretion of Home Skinovations Inc.
Please allow up to 10 business days for your return to be inspected and for accounting to issue your credit.
Please Note: Third-Party Purchases
If you have purchased your Silk’n through a source other than Home Skinovations Inc., you must coordinate the return with that source and according to their product return policy. Some distributors have their own return policy. Please make sure to review the source's return policy before making your purchase decision.