|
Return and Cancellation Policy
60 Day Money Back Guarantee
Silk'n™ provides our customers with a "60 day money back guarantee" for a Silk'n SensEpil™ device purchased on-line at www.Silkn.com or by any other method from HomeSkinovations Inc. If you purchased your Silk’n SensEpil™ from anywhere other than Home Skinovations Inc. you must contact them for their return policy. If you are not completely satisfied with your Silk'n SensEpil™, you may return it and we will refund your money (less shipping and handling). In order to receive the full refund, you must within sixty (60) days from the date of purchase return your Silk'n SensEpil™ and provide proof of the purchase by providing an invoice or receipt that specifically lists the date of purchase of the device. This guarantee expires sixty (60) days from the date you purchased your Silk'n SensEpil™.
To ensure that the device arrives safely and undamaged, please pack it in the original packaging and remember to include all accessories or parts and pieces in order to receive the full refund. It is suggested that you insure your shipment because damage during shipment to the retailer or to Home Skinovations, the manufacturer of Silk'n SensEpil™, is not covered by this guarantee. You may also want to ship the Silk'n SensEpil™using a tracking method so that you can ensure that we receive the device.
Refused Orders
Should you refuse to accept delivery of your Silk’n SensEpil™ at the time of its arrival, you will receive your credit minus any shipping costs incurred by Home Skinovations plus a 20% handling charge. Once we receive the unit and it is examined and approved by our returns department, we will credit your account.
Cancellations
Our procedure is to process orders on the day the order is placed, in order to get customers their order as soon as possible. Should you decide to cancel your order, you must do so immediately. We will do our best to cancel the order before it ships, but we cannot guarantee that we can cancel an order once it is placed. To do this you must call our Customer Service Department at 1-877-DO-SILKN (367-4556).
Please do NOT email cancellation requests. You are responsible for any shipping charges incurred if your order ships as well as a 20% cancellation fee.
Return Procedure
If you purchased your Silk’n SensEpil™ from Home Skinovations Inc. and you would like to return it within the 60 day period, contact our Customer Service Department at 1-877-DO-SILKN (367-4556) for your RA number. If you purchased your Silk’n SensEpil™ from anywhere other than Home Skinovations Inc. you must contact them for their return policy. Home Skinovations Inc. cannot accept returns of products purchased elsewhere.
Your returned Silk’n SensEpil must have a Home Skinovations Inc. Return Authorization Number. A return will not be accepted without prior authorization. Return must be received within 30 days of the date the return authorization was issued, or a 20% handling charge will be charged.
In order to avoid damage in shipment, please make sure that your Silk’n SensEpil™ is carefully packaged (its original packaging materials are best).
To receive a full credit, please clean your Silk’n SensEpil™ before returning it to Home Skinovations Inc. Units returned in damaged condition may receive partial credit at the discretion of Home Skinovations Inc.
Please allow up to 10 business days for your return to be inspected and for accounting to issue your credit.
Third-Party Purchases
If you have purchased your Silk’n SensEpil™ through a source other than Home Skinovations Inc. Inc., you must coordinate the return with that source and according to their product return policy. Some distributors only offer a 30 day return policy. Please make sure to review the source's return policy before making your purchase decision.
|
