| 1. Does Silk'n SensEpil work? |
| Yes. In clinical trials held by physicians, Silk’n SensEpil was proven to safely achieve excellent hair removal results. back to top |
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| 2. How much does Silk'n SensEpil cost? |
| The manufacturer suggested retail price for Silk’n SensEpil is $499 with replaceable cartridges costing $49. Silk’n SensEpil is available for purchase through various retail stores and directly to you on-line at www.silkn.com. back to top |
| 3. Where on my body can I use Silk’n SensEpil? |
| The Silk’n SensEpil device has been designed for body treatments with the most common areas being the legs, underarms, arms and bikini line. Silk’n SensEpil can be used for the treatment of facial hair from the cheek line downwards. Extra caution should be used when treating areas on the face to avoid the eyes. And as with other parts of the body, care should be taken to avoid sun exposure before and after treatments with Silk’n SensEpil. Acceptable means of sun protection are covering garments or sunscreen (SPF higher than 50) used continuously for 3 weeks before and after treatment. back to top |
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| 4. How long does a Silk’n SensEpil treatment session take? |
| The time can vary depending on the area of the body treated. A full leg can take up to 30 minutes, or two underarms could take less than 10 minutes. Since Silk’n SensEpil runs on regular electric power it can be used for as long as needed to complete a full treatment of the desired area(s) for hair removal. back to top |
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| 5. Is Silk’n SensEpil safe? |
| Silk’n SensEpil has been designed with your safety in mind, and tested and approved by top dermatologists and plastic surgeons to meet their safety standards for a home-use device. But like any skin product or electronic device, one must use according to the operating instructions and user precautions. back to top |
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| 6. What are the unique safety features of Silk’n SensEpil? |
SensEpil comes with a built-in Skin Color Sensor that is designed to measure the skin tone of the applied surface and enable application only on suitable skin tones. This unique safety feature will not enable treatment if your skin is too dark or too tanned.
The applicator tip of Silk’n SensEpil has been designed so that a light pulse can only be emitted when the applicator is in contact with the skin. This eliminates the possibility of an accidental flash of light directly towards the user’s eyes. back to top |
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| 7. Will Silk’n SensEpil hurt? |
| When used properly most users of Silk’n SensEpil report feeling a slight sensation of heat when the pulse of light is emitted. Users with thicker and darker hair may feel slightly more discomfort, but this discomfort subsides once a treatment is completed, and decreases with each treatment as fewer hair follicles are in the treatment area. For your convenience Silk’n SensEpil has five setting levels that can be used according to your sensitivity and desired result. back to top |
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| 8. How often should I use Silk’n SensEpil? |
| Treatment sessions with Silk’n SensEpil should be spaced every two weeks for the first three to four sessions. After that treatments should be done if hairs have grown back, until the desired results are achieved. For more information please click here. back to top |
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| 9. Is Silk’n SensEpil effective on white, grey or blonde hairs? |
| Silk’n SensEpil treatments work best on darker hair types, or hair that contains more melanin. Melanin is the pigment that gives hair and skin its color, and will absorb light energy. Black and dark brown respond the best, although brown and light brown hairs will also respond but typically require more treatments. Red may show some response. White, grey or blonde hairs usually don’t respond as well to treatments though some users have noted results after multiple treatments. For more information on why certain hair types respond better than other please refer to the Silk’n SensEpil instruction manual. back to top |
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| 10. Can I use Silk’n SensEpil on brown or black skin? |
Do not use SensEpil on naturally dark skin complexion. SensEpil removes unwanted hair by selectively addressing hair pigment. Varied quantities of pigment also exist in the surrounding tissue of skin. The quantity of pigment in a particular person’s skin, which is manifested by their skin complexion, determines the degree of risk they are exposed to using SensEpil. Treating dark skin can result in adverse effects such as burns, blisters, and skin color changes (hyper- or hypo-pigmentation). Many other laser and light devices, professionally and at home, also have the same restrictions on naturally dark skin complexion.
SensEpil comes with a built-in Skin Color Sensor that is designed to measure the skin tone of the applied surface and enable application only on suitable skin tones. This unique safety feature will not enable treatment if your skin is too dark or too tanned. back to top |
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| 11. When will I see results from Silk’n SensEpil? |
| As with any light-based or laser hair removal device, results are not immediate, and in fact you may not think anything happened all. Hair may sometimes appear to be growing back after a treatment, but typically after two weeks many of these hairs will simply fall out. In addition, hairs grow in three different stages and only hairs in an active growth stage will be affected by a Silk’n SensEpil treatment. This is one of the main reasons that multiple treatments are required to achieve the desired result. For more information on the hair growth cycle and number of treatments required please refer click here. back to top |
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| 12. Are there side effects from using Silk’n SensEpil? |
| Side effects and complications, while possible, are not common if SensEpil is used according to the instructions and precautions included with the device. Please read these instructions before beginning treatment. In clinical studies a small fraction of users reported some sensation of heat, redness around the hair shaft, and slight swelling. These conditions usually subsided within an hour after treatment. For more information on side-effects and how to avoid them please read the SensEpil instruction manual. back to top |
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| 13. Can a man use Silk’n SensEpil? |
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Yes, SensEpil may be used by men, although hairs on men, especially those on the chest, will require more treatments than those of women to get the desired results. back to top |
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| 14. Why is my hair growing, even though I treated it a week ago? |
| It is quite common for hair to appear as if it is still growing up to two weeks after a treatment with SensEpil. This process is known as “ejection” and at around two-weeks you’ll see that these hairs simply fall out or slide out with a slight tug. (We don’t however recommend pulling on the hairs – just let them come out naturally.) It is also possible that some hairs, due to missed treatment or different stages of growth, were not affected by the SensEpil treatment. These hairs will be treated in follow-up sessions, hence the need for multiple treatments in order to get the best results. back to top |
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| 15. I’ve heard that some hairs grow back lighter and finer after light treatment? |
| This phenomenon is well documented amongst aestheticians and doctors using light and laser devices for hair removal. It is possible that some hairs will grow back lighter and finer after treatment. Usually these hairs are a fraction of what was originally there, and continued treatment may have a desirable effect on them. back to top |
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| 16. Why can’t I treat myself if I have an “active” suntan? |
| Do not use Silk’n™ on tanned skin or after sun exposure! Tanned skin particularly following sun exposure, contains large quantities of the pigment Melanin. This applies to all skin types and complexions, including those which don’t seem to tan quickly. The presence of large quantities of Melanin exposes the skin to higher risk of adverse effects when using SensEpil, or any other energy based treatment, including burns, blisters, and skin color changes (hyper- or hypo-pigmentation). back to top |
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| 17. Are there any warnings or contraindications for SensEpil? |
| Silk’n SensEpil has been purposely designed with your safety in mind, but certain conditions may limit your ability to treat yourself with the device. To fully understand these limitations we recommend that you read the Silk’n SensEpil warnings and contraindications in the Safety Guide or click here to read the list of contra indications. back to top |
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| 18. Is long-term use of Silk’n SensEpil dangerous for my skin? |
| The use of light and laser energy in aesthetic medicine has been well documented for over 15 years in professional peer-reviewed journals, and by well respected institutions like the Mayo Clinic. These journals and institutions have not reported any side-effects or damage from long-term use of light and laser device. back to top |
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| 19. How often do I need to replace the lamp cartridge? |
| The lamp cartridge life is limited to approximately 750 pulse, which are enough to treat an entire body once, or achieve multiple treatments on the legs only, underarms only, and so on. The warning lights on the SensEpil control panel will let you know when you are close to, or have reached, the 750 pulse limit. back to top |
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| 20. Can I use Silk’n SensEpil to remove my chin hair or elsewhere on my face? |
| Silk’n SensEpil can be used for the treatment of facial hair from the cheek line downwards. Extra caution should be used when treating areas on the face to avoid the eyes. And as with other parts of the body, care should be taken to avoid sun exposure before and after treatments with Silk’n SensEpil. Acceptable means of sun protection are covering garments or sunscreen (SPF higher than 50) used continuously for 3 weeks before and after treatment. back to top |
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| 21. How long should I wait to treat with Silk’n SensEpil after unprotected exposure to the sun? |
| As noted in the manual one should wait 4 weeks before treating with Silk’n SensEpil after unprotected exposure to the sun. However, if there is ever any uncertainty about sun exposure please contact our customer care department. back to top |
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| 22. Should I do anything before treating with Silk’n SensEpil? |
| Before any Silk’n SensEpil treatment it is important to avoid sun exposure on the treated area for at least four weeks. A high level UV Sun Screen (SPF 50+) will help, as will clothing covering the treated area. The area to be treated should also be cleaned with mild soap and water, and the hairs shaved down to skin level. back to top |
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| 23. Do I need special eye protection when using Silk’n SensEpil? |
| Silk’n SensEpil has been designed with eye safety in mind, and special eye protection is not required. The unique safety mechanism of the SensEpil applicator assures safe and proper treatment on the target hairs only when the applicator tip is placed firmly on the treatment area. Some flashing light will be seen around the side of the treatment area, but is not harmful and similar to what one sees from a camera flash. back to top |
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24. How do I bypass the energy levels beyond "Level One"?
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For your safety, when SensEpil is being used for the first time, the system is automatically set to delivery the first 50 pulses at the lowest energy level, and the next 200 pulses at up to level 3. To cancel these settings press and hold the "+" and "-" buttons simultaneously until you hear 2 consecutive "beep" sounds.
We suggests you start your first SensEpil hair removal session at the lowest energy settings. If you experience no discomfort after the hair removal session, raise the energy level by one indicator light at the next session, and so on for each subsequent session. back to top |
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| 25. Should I pull the hairs out after treatment? |
| No, let the hairs gradually fall out on their own. This may take up to 2 weeks. back to top |
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| 26. Can I resume normal activity after using Silk’n SensEpil? |
| Yes, normal activity is OK as long as no abnormal complication has been experienced. If a complication is experienced one must immediately see a physician. back to top |
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